topic Re: Online accounts in Account & Billing

Online accounts

Rookey007 — Wed, 20 Nov 2024 08:28:37 GMT

Anyone else here find their online account is restricted ?

mine it saying I have no payment method in which I do have DD set up so when payment due it never goes through so I have to manually pay to reinstate my account had to do this twice.

When I look for mobiles deals I can't as my account restricted.

this been going on 2 month sky are aware of it but still investigating it but interested to know if anyone else having the same issue

Re: Online accounts

caesarome — Wed, 20 Nov 2024 10:13:23 GMT

Prior to two months ago had it been working ?

Re: Online accounts

Rookey007 — Wed, 20 Nov 2024 10:38:29 GMT

Well it was working when I had sky q then when I left sky q to join stream and broadband it all been messed up

Re: Online accounts

caesarome — Wed, 20 Nov 2024 13:22:52 GMT

@Rookey007

Would you like Skys messaging yeam

tp contact you via a private message on here about this ?

Re: Online accounts

Rookey007 — Wed, 20 Nov 2024 13:33:29 GMT

If they allow to but don't think they are

Re: Online accounts

caesarome — Wed, 20 Nov 2024 13:35:40 GMT

@Rookey007

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Online accounts

Mr+Flibbles+86 — Wed, 20 Nov 2024 13:36:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147