topic Re: Multiroom added to contract in Sept 2020 in Account & Billing

Multiroom added to contract in Sept 2020

skyTomB — Wed, 20 Nov 2024 12:26:30 GMT

Hi,

Yeasterday, I discovered that We had Multiroom added to our contract in september 2020 and have been billed £15.00 a month for it ever since.

But sky NEVER delivered and/or Never Installed the secon sky Q minibox.

We have been trying to get a refund.

Sky promised us someone would call us back and no one ever did.

Thinking of going to Financial ombudsman.

Re: Multiroom added to contract in Sept 2020

PandJ2020 — Wed, 20 Nov 2024 12:32:27 GMT

@skyTomB wrote:
But sky NEVER delivered and/or Never Installed the secon sky Q minibox.

You mention second minibox? Do you have one minibox?

Re: Multiroom added to contract in Sept 2020

skyTomB — Wed, 20 Nov 2024 12:36:53 GMT

I say second, but the 1st one is the MAIN SKY Q box.

What we never got was a minibox at all.

5 years we have been charged for this !

Re: Multiroom added to contract in Sept 2020

PandJ2020 — Wed, 20 Nov 2024 12:38:01 GMT

@skyTomB wrote:
I say second, but the 1st one is the MAIN SKY Q box.

What we never got was a minibox at all.

5 years we have been charged for this !

Ok, did you actually order a minibox? The multiroom subscription isn't just for mini's.

Re: Multiroom added to contract in Sept 2020

skyTomB — Wed, 20 Nov 2024 12:40:42 GMT

charge for the multiroom was included in a bundle which we didn't ask for and didn't need.

It came as part of the bnundle anyway.

So, I am wondering now, how many other customers out there have had the same issue ?

Re: Multiroom added to contract in Sept 2020

Daniel0210 — Wed, 20 Nov 2024 12:42:57 GMT

@skyTomB

As already stated a mini box is not automatically dispatched when Multiscreen is added to a subscription. It has to be ordered separately. With Multiscreen you've had the ability to use Sky Go.

Re: Multiroom added to contract in Sept 2020

PandJ2020 — Wed, 20 Nov 2024 12:44:27 GMT

@skyTomB wrote:
charge for the multiroom was included in a bundle which we didn't ask for and didn't need.
It came as part of the bnundle anyway.

Yes, there where some deals that where dependent on having multiroom.

So, I am wondering now, how many other customers out there have had the same issue ?

It may not be an 'issue' as such. (Obviously you feel differently about it)

Re: Multiroom added to contract in Sept 2020

skyTomB — Wed, 20 Nov 2024 12:51:39 GMT

No, my point is this.

We were paying for a service we NEVER asked for, Never used and never received.

Re: Multiroom added to contract in Sept 2020

PandJ2020 — Wed, 20 Nov 2024 12:54:33 GMT

@skyTomB wrote:
No, my point is this.

We were paying for a service we NEVER asked for, Never used and never received.

Indeed, but that may not be a valid argument. (It was there to be used)

We can't see your account or agreed deals - you'd have to pursue complaints directly with Sky.

Re: Multiroom added to contract in Sept 2020

Daniel0210 — Wed, 20 Nov 2024 12:54:40 GMT

@skyTomB wrote:

We were paying for a service we NEVER asked for, Never used and never received.

@skyTomB

You received a Multiscreen subscription which you could have used if you wanted. You didn't receive a mini box as you apparently didn't order one and presumably weren't charged the admin/activation fee for one.

Re: Multiroom added to contract in Sept 2020

PandJ2020 — Wed, 20 Nov 2024 12:56:52 GMT

My guess would be it was a deal contingent on having multiroom at that point. (It was cheaper to have a deal with it than without)

As I said, we can't see the account but did you not renegotiate any deal in the last 5 years or check your subs?

Re: Multiroom added to contract in Sept 2020

caesarome — Wed, 20 Nov 2024 13:15:43 GMT

@Daniel0210 wrote:

With Multiscreen you've had the ability to use Sky Go.

To view your recordings via the Sky Go app multiscreen is required.

Five years is a long time to not view your Sky bill via the app or online.

Re: Multiroom added to contract in Sept 2020

TimmyBGood — Wed, 20 Nov 2024 14:16:39 GMT

@skyTomB wrote:

It came as part of the bnundle anyway.

Yes, that was probably the standard 'VIP upgrade', and as the no-up-front-fee was contingent on Multiscreen being part of the subscription (whether utilised or not) then you're very unlikely to get any refund.