topic Re: Bill help in Account & Billing

Bill help

Fawn — Wed, 20 Nov 2024 07:44:39 GMT

Why has my sky bill come out twice. I paid it yesterday but it came out again today.

Re: Bill help

Daniel0210 — Wed, 20 Nov 2024 07:52:05 GMT

It sounds like you made an unnecessary manual payment.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Bill help

caesarome — Wed, 20 Nov 2024 10:06:17 GMT

@Fawn wrote:
I paid it yesterday

That is why then as you do not need to make manual payments so if you see a credit and want it refunded post back on here. If the credit isn't refunded it will be used against next months bill.