Cost of living

Julie12839 — Wed, 20 Nov 2024 02:34:30 GMT

Is it best to phone Sky to ask about the social tariff? Or is there a way of applying to this via app or website? Thanks

Re: Cost of living

Daniel0210 — Wed, 20 Nov 2024 03:15:25 GMT

@Julie12839

If you are eligible you will need to call Sky.

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

Re: Cost of living

Julie12839 — Wed, 20 Nov 2024 03:38:34 GMT

Ok, thank you. I'll phone them.

topic Cost of living in Account & Billing

Cost of living

Re: Cost of living

Re: Cost of living