topic Re: You dont deserve thanks in Account & Billing

You dont deserve thanks

GW63 — Thu, 26 Sep 2024 17:54:42 GMT

Seriously? Thanks?

This is by far the worst internet and TV package I have ever had

Re: You dont deserve thanks

Daniel0210 — Tue, 08 Oct 2024 15:08:02 GMT

@GW63
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Have you any particular questions regarding your TV or Broadband/Talk package?

Re: You dont deserve thanks

GW63 — Tue, 19 Nov 2024 23:00:39 GMT

Sky customer service is and from the get go a complete and waste of time and energy.

The service like it's products are appalling.

I don't need help as know exactly what is wrong

That is

The product is sub standard and rarely a day goes by without a fault

I reset my box at least twice a week. Even now having reset the box the channels are freezing

Re: You dont deserve thanks

MarkGoldsmith — Tue, 19 Nov 2024 23:24:02 GMT

@GW63 wrote:
Sky customer service is and from the get go a complete and waste of time and energy.
The service like it's products are appalling.
I don't need help as know exactly what is wrong
That is
The product is sub standard and rarely a day goes by without a fault
I reset my box at least twice a week. Even now having reset the box the channels are freezing

If you are referring to Sky stream then freezing channels is all the signs of an unstable internet connection. As nothing is run locally from the puck and everything si run from remote Sky servers the platform requires not only an internet connection of at least 25-30 Mbps but a strong and stable internet connection. If you are connecting via Wifi its incredibly likely the cause is due to a weak or fluctating Wifi connection. The easiest way to prove its an issue with Wifi signal is to connect the puck via an ethernet cable, then go into the Network settings in the puck, turn off the Wifi and then give the puck a reboot.