topic Re: Itam i have returned in Account & Billing

Itam i have returned

Scott091 — Fri, 25 Oct 2024 07:17:02 GMT

Hi I have returned my sky equipment and you are telling me uou have enough received it and that I'm going to be charged

Re: Itam i have returned

lettice — Fri, 25 Oct 2024 07:51:48 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Itam i have returned

Lisa-P1987 — Fri, 25 Oct 2024 09:44:38 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Itam i have returned

Scott091 — Fri, 25 Oct 2024 11:58:34 GMT

Hi I keep getting text messages say I'm going to.be charge for.the items iv not sent back but iv sent then as soon as sky sent packaging to send back iv got no receipt anymore

Re: Itam i have returned

Daniel0210 — Fri, 25 Oct 2024 12:01:07 GMT

@Scott091

A chat invite was sent to you at 1044. See the post above.

You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Itam i have returned

Tom-W19 — Mon, 28 Oct 2024 09:22:30 GMT

Hi @Scott091

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Itam i have returned

Scott091 — Tue, 19 Nov 2024 21:32:44 GMT

Hi I was a customer of sky I returned my equipment like I was asked and now sky have charged me 150 pound

Re: Itam i have returned

caesarome — Tue, 19 Nov 2024 21:45:40 GMT

@Scott091

Sky tried to contact you about this as you can see from their posts but apparently you didn't reply to them ?

Re: Itam i have returned

Scott091 — Tue, 19 Nov 2024 22:07:28 GMT

Well now sky have taking money out my bank so how do I go about getting it back I send the sky Q box back in the packaging that was sent out as soon as I got it

Re: Itam i have returned

caesarome — Tue, 19 Nov 2024 22:10:33 GMT

@Scott091

They have tried to help you but you are not reading what we and they are posting, they tried to contact you about this but you didn't respond to their chat invite.

Do you want Sky's messaging team to contact you again via a private chat bubble on here tomorrow ?

Re: Itam i have returned

Scott091 — Tue, 19 Nov 2024 22:44:41 GMT

Yes I need them to get in touch with me it hard to even get thought then as well

Re: Itam i have returned

Daniel0210 — Wed, 20 Nov 2024 03:05:33 GMT

@Scott091
I’ve re-escalated your post to Sky and their Messaging Team should contact you later today. Remember that as you haven't kept your proof of posting any cancellation of non return fees will be at Skys discretion.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014