topic Re: cancel multiscreen in Account & Billing

cancel multiscreen

Graham333 — Tue, 19 Nov 2024 10:25:29 GMT

Hi,

How do I cancel multiscreen from my account?

I no longer need this service.

Re: cancel multiscreen

Daniel0210 — Tue, 19 Nov 2024 10:29:07 GMT

@Graham333
To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Packaging for any loaned Sky Q mini boxes will be sent out near the end of the notice period.

Re: cancel multiscreen

GD1 — Tue, 19 Nov 2024 10:29:15 GMT

@Graham333 You will need to call to cancel.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.