topic Re: Unexpected refund cheque in Account & Billing

Unexpected refund cheque

TMaj — Tue, 19 Nov 2024 07:30:45 GMT

I received a text recently stating that sky is a giving me a £65 refund which I was confused about as there wasn't any extra information about what i was being refunded for, and so assumed that it was a scam. Then a few days later I actually received a physical xheque un the post from Sky, which also had no claritive information. So I would just like to know the validity of this refund.

Re: Unexpected refund cheque

PandJ2020 — Tue, 19 Nov 2024 09:18:17 GMT

@TMaj wrote:
So I would just like to know the validity of this refund.

We're other customers here so cannot look at your account.

If you have an online account see if you can log in and check it. But if it's a Sky branded cheque I see no reason not to bank it...

There's usually an overshoot when you terminate a contract due to in-advance payments - it's probably the surplus from that.

Re: Unexpected refund cheque

caesarome — Tue, 19 Nov 2024 09:33:17 GMT

@TMaj

Have you left Sky and removed your payment details from your account because if so this will be why they have sent you a cheque as it is the only way to get the refund to you.