topic Re: 2 devices on bill in Account & Billing

2 devices on bill

LeeBeeS — Tue, 19 Nov 2024 06:55:15 GMT

I purchased a new phone, on contract, and have sent my old one back which should have paid off my old device. However my new bill (and predicted future bills) shows costs for both devices.

Re: 2 devices on bill

Daniel0210 — Tue, 19 Nov 2024 06:58:29 GMT

@LeeBeeS

It will do until such time as the returned device has been received, processed, checked for damage and its value ascertained.

Re: 2 devices on bill

LeeBeeS — Tue, 19 Nov 2024 07:00:13 GMT

Fair enough, but given that the value was predicted to cover the full remaining cost of the old device, will the payment I have just made put me in credit?

Re: 2 devices on bill

PandJ2020 — Tue, 19 Nov 2024 09:16:44 GMT

@LeeBeeS wrote:
Fair enough, but given that the value was predicted to cover the full remaining cost of the old device, will the payment I have just made put me in credit?

Yes - no payment goes down the back of the sofa.