topic Viewing my products on MySky in Account & Billing

Viewing my products on MySky

roboconnor — Mon, 18 Nov 2024 16:22:21 GMT

I am getting the following message when I try to view my products through mysky -

Unfortunately, we can't complete your order online

Please call 0333 XXX XXXX for assistance.

Any ideas why?

FYI - I have recently (within the past week) upgraded to SkyQ

Thanks

Re: Viewing my products on MySky

caesarome — Mon, 18 Nov 2024 16:34:14 GMT

@roboconnor wrote:

Unfortunately, we can't complete your order online

Please call 0333 XXX XXXX for assistance.

That can't be a coincidence, were you a Sky+ customer ?

Re: Viewing my products on MySky

roboconnor — Mon, 18 Nov 2024 19:25:47 GMT

Yes, upgraded from Sky+ to SkyQ.

Re: Viewing my products on MySky

caesarome — Mon, 18 Nov 2024 19:38:35 GMT

@roboconnor

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Viewing my products on MySky

Lisa-P1987 — Tue, 19 Nov 2024 11:09:18 GMT

Thanks for escalating this. We’ve sent roboconnor an invite to chat.