topic Re: How to cancel tnt sports in Account & Billing

Re: How to cancel tnt sports

hollyvale — Mon, 18 Nov 2024 10:26:31 GMT

I signed up to TNT on Sky in the last few days. It still says you "cancel online anytime" which is not true I now find. Trade descriptions issue (removed).

Typical Sky. Easy to buy, hard to cancel.

Moderator note: Removed campaigning.

Re: How to cancel tnt sports

caesarome — Sat, 16 Nov 2024 12:40:31 GMT

@hollyvale

You might be able to do this online here:
https://www.sky.com/mysky/tv/tv-packs

If not then you need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: How to cancel tnt sports

hollyvale — Sat, 16 Nov 2024 13:05:52 GMT

No. You can't cancel online using that link. You can see what subscriptions you have but can't cancel them

If some users can then why can't all Sky users.

I've been with Sky 17 years and the poor way it treats customers has never changed.

Re: How to cancel tnt sports

Dunc65332 — Sun, 17 Nov 2024 08:24:27 GMT

I've just found exactly the same problem. There is no way to cancel. Sky chatbot has zero info too.

Sky I want to cancel from today how do I do this?

Re: How to cancel tnt sports

Daniel0210 — Sun, 17 Nov 2024 08:28:16 GMT

@Dunc65332 wrote:
Sky I want to cancel from today how do I do this?

@Dunc65332

You can't cancel from today, you must serve a notice period.

To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: How to cancel tnt sports

hollyvale — Mon, 18 Nov 2024 15:06:36 GMT

The recommended link for removing subscriptions is not helpful unfortunately because you cannot remove any subscriptions from this page. I know people are trying to help but please don't continue to recommend this link which is of no use:

https://www.sky.com/mysky/tv/tv-packs

I only signed up for TNT Sports because the SKY sign-up screen specifically said you could cancel online. I know SKY of old so was not prepared to sign-up to a pack that could only be cancelled via inconvenient and lengthy phone calls. Now I find that I was misled anyway and will still have to go the inconvenient route. It's not good enough, especially since I now see customers have been complaining about this issue for a year or two.

I don't want to contrevene the rules of this forum by inciting complaints, campaigning or lobbying so suffice it to say, as a statement of fact, this seems to be a breech of the UK Trade Descriptions Act 1968 that prevents businesses from misleading consumers about their products and services. Specifically businesses must provide accurate information about their products. So SKY need to fix this.

Re: How to cancel tnt sports

Daniel0210 — Mon, 18 Nov 2024 15:29:40 GMT

@hollyvale

As per my earlier post…

@Daniel0210 wrote:

@Dunc65332 wrote:
Sky I want to cancel from today how do I do this?

@Dunc65332

You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

and @caesarome used similar terminology.

Re: How to cancel tnt sports

hollyvale — Fri, 06 Dec 2024 17:34:08 GMT

I thought others with the same complaint as me would like to know my outcome. To recap: the issue is that when you sign up for TNT sports using My Sky from your TV it says you can cancel online at anytime. This then turns out to be false: you cannot cancel online as there is no facility for this either via your TV or the Sky website or app.

I therefore logged an official complain with Sky using the email complaints facility on the Sky website. I soon received a contact from their "Priority Customer Team". In a nutshell the guy on the line completely accepted the issue and also said he'd heard this complaint before and he would escalate to his management to get this fixed. I agreed that would be good but I pointed out that I had seen complaints about this going back to last year at least so it is very poor that Sky have not fixed this misleading information. The upshot was the Sky agent immediately removed TNT for me (no notice period necessary). So a satisfactory resolution which others may wish to follow.

While I had the agent on the phone (and as he seemed knowledgable) I asked him about improving my monthly bills which have got ridiculously high. As if by magic he was able to find all sorts of special offers on this system which in total for TV and broadband have cut some £50+ off my monthly Sky bills. That's great but it is so frustrating that Sky customers are not automatically informed of good offers and especially if, like me you are a supposed Sky VIP who has been with the company for many years (17+ in my case). I would feel more like a VIP and less like a cash cow if Sky proactively sought to give me the best deals going at all times and I did not have to chase Sky in order to find out about them.

Re: How to cancel tnt sports

Andy737 — Fri, 06 Dec 2024 22:07:23 GMT

Hi. I'm trying yo cancel Sky Sports because it's not showing the cricket but it serms impossible. And the thieving so-and-sos want to charge me up to 2029. A nasty company IMHO.

But good luck.

Re: How to cancel tnt sports

MarkGoldsmith — Fri, 06 Dec 2024 23:30:55 GMT

@Andy737 wrote:
Hi. I'm trying yo cancel Sky Sports because it's not showing the cricket but it serms impossible. And the thieving so-and-sos want to charge me up to 2029. A nasty company IMHO.
But good luck.

If you are in a minimum term contract for Sky Sports then Sky do have the right to refuse the early cancellation of it.

Re: How to cancel tnt sports

Daniel0210 — Sat, 07 Dec 2024 03:08:46 GMT

@Andy737 wrote:

Hi. I'm trying yo cancel Sky Sports because it's not showing the cricket but it serms impossible. And the thieving so-and-sos want to charge me up to 2029.

@Andy737

Any discounted subscription will be for a minimum term of 24 months so you're not stuck in it till 2029.

Re: How to cancel tnt sports

eiamjw — Mon, 06 Jan 2025 11:49:47 GMT

I want to cancel TNT Sports but am not able to. There is no online option to do this, via website, app or TV, and when I try to contact the online chat I get an "unexpected error" message. I guess I'll just have to cancel the whole lot by cancelling the direct debit, which is a shame, since I was planning to keep Sky TV.

Re: How to cancel tnt sports

Daniel0210 — Mon, 06 Jan 2025 11:53:57 GMT

@eiamjw

The repercussions of cancelling a payment method have been discussed on here quite often and is definitely unwise. Cancelling a direct debit will NOT cancel a subscription and Sky will add late payment fees, restrict services, you won't be able to call them and Sky will eventually involve a Debt Recovery Service.

Re: How to cancel tnt sports

MarkGoldsmith — Mon, 06 Jan 2025 12:00:48 GMT

@eiamjw wrote:
I want to cancel TNT Sports but am not able to. There is no online option to do this, via website, app or TV, and when I try to contact the online chat I get an "unexpected error" message. I guess I'll just have to cancel the whole lot by cancelling the direct debit, which is a shame, since I was planning to keep Sky TV.

Just give Sky a ring then to remove TNT sports.

Re: How to cancel tnt sports

eiamjw — Mon, 06 Jan 2025 12:23:44 GMT

And is it your honestly held belief that I will get through to a human advisor within a reasonable timeframe, and that they will deal with my problem? I ask because I have been trying since 8:30 this morning, and it is my growing belief that this is not possible.

Re: How to cancel tnt sports

Daniel0210 — Mon, 06 Jan 2025 12:33:20 GMT

@eiamjw

We can't predict how long the wait times are. But if you're prepared to hang on the call will eventually be put through to the next available agent.

Re: How to cancel tnt sports

SKY1992bf — Mon, 06 Jan 2025 12:34:47 GMT

@eiamjw wrote:
And is it your honestly held belief that I will get through to a human advisor within a reasonable timeframe, and that they will deal with my problem? I ask because I have been trying since 8:30 this morning, and it is my growing belief that this is not possible.

@eiamjw timeframe is irrelevant here as you will be connected to the first available agent when you reach the front of the queue

the agent will then sort you out , as a side note cancellations are confirmed by email so make sure you receive this, it should arrive instantly or a couple of hours after the call without it you need to assume the cancellation hasn't gone through

just stay on the line for as long as possible ignoring the automatic voice and you will be put in the queue

Re: How to cancel tnt sports

Ann106 — Tue, 28 Jan 2025 11:14:44 GMT

Cancel TNT sport

Re: How to cancel tnt sports

caesarome — Tue, 28 Jan 2025 11:25:21 GMT

@caesarome wrote:

@hollyvale

You might be able to do this online here:
https://www.sky.com/mysky/tv/tv-packs

If not then you need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: How to cancel tnt sports

Daniel0210 — Tue, 28 Jan 2025 11:25:40 GMT

@Ann106 wrote:

Cancel TNT sport

@Ann106
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

We've provided suitable advice on how to do this in the posts above yours.