Netflix Account issue

Moose73 — Sat, 16 Nov 2024 18:19:16 GMT

So, this palaver started with emails this morning from Netflix asking me to update my payment details despite being part of my sky q package. Now, my contract was up for renewal last month and I signed up to a new 24 month contract about 3 weeks ago for £94pm, this is everying except movies and kids, but including tnt. (Just tv).

so, no coincidence that today would have been the contract end date of the original contract, and something has glitched between sky and Netflix when I renewed contract. So called sky and they say we will removed sky ultimate and Netflix from the account and then readd it. Great, will take 1 hour to update. 4 hours later, nothing, calls again, they remove and add again, but this time it works. All good I thought.

Next I get an email from sky with various costs for the packages so logs on to the accounts part and my monthly bill has now gone up to £100pm. Caklls again and told the discounts didn't get added back on, but alas there is now a further issue as the original discount deal isn't available, but don't worry I will add a new one to get the £94pm. Does this but now we have a new contract from today but £93 a month. Ok it's only 3 weeks since last one. So all good.

Then an hour later another email with more costs, logs on, now changed again to £107 a month, so back on the phone, to be told basically that's the price now and it can't be changed. After a lost my sh!t wiith them for a bit, I called back and after about 6 different people got to retentions, who said they would raise a complaint and the back office would sort in 48hrs. Then a hour later it then increases to £110 and then again to £114pm which is where it currently is at.

So, 14 different people and just under 3 hours on the phone to them. what a carry on for something they did.....

Re: Netflix Account issue

Moose73 — Mon, 18 Nov 2024 11:43:41 GMT

update on this one, apparentley Sky dont have any record of the monthly cost that was agreed 2 days ago when the contract was newed again (3 weeks after the initial 24 month renewal) and are now going to listen back to the phone call recordings!

topic Re: Netflix Account issue in Account & Billing

Netflix Account issue

Re: Netflix Account issue