https://helpforum.sky.com/t5/Account-Billing/Direct-Debit-taken-on-wrong-date/m-p/4822985#M236067 I'm a new customer and when I set up my direct debit, I chose the payment date as the 28th of the month. Sky have tried to take my direct debit today, but it cannot bectaken as I don't get paid until the date I originally requested. How can I sort this, as there is mo money currently available for it to be taken today. This doesn't help to install confidence for a new customer! Mon, 18 Nov 2024 06:54:59 GMT Pinkchesh 2024-11-18T06:54:59Z https://helpforum.sky.com/t5/Account-Billing/Direct-Debit-taken-on-wrong-date/m-p/4822985#M236067 I'm a new customer and when I set up my direct debit, I chose the payment date as the 28th of the month. Sky have tried to take my direct debit today, but it cannot bectaken as I don't get paid until the date I originally requested. How can I sort this, as there is mo money currently available for it to be taken today. This doesn't help to install confidence for a new customer! Mon, 18 Nov 2024 06:54:59 GMT https://helpforum.sky.com/t5/Account-Billing/Direct-Debit-taken-on-wrong-date/m-p/4822985#M236067 Pinkchesh 2024-11-18T06:54:59Z https://helpforum.sky.com/t5/Account-Billing/Direct-Debit-taken-on-wrong-date/m-p/4823042#M236069 <P>The first bill is due 2 weeks after your services start, the second bill around 2 weeks after that. After that you can change the payment date to one that suits you better.</P> <P>&nbsp;</P> <P>See the section headed 'your first bills' here:&nbsp;</P> <P><A href="https://www.sky.com/help/articles/understanding-my-bills" target="_blank">https://www.sky.com/help/articles/understanding-my-bills</A></P> Mon, 18 Nov 2024 08:38:33 GMT https://helpforum.sky.com/t5/Account-Billing/Direct-Debit-taken-on-wrong-date/m-p/4823042#M236069 Mark39 2024-11-18T08:38:33Z