topic Re: Bill in Account & Billing

Bill

Lauren153 — Sun, 17 Nov 2024 10:44:25 GMT

Why are you taking £50 off me i don't understand as i got the deal it was on (£25 a month for three months) and then goes up to £50 please help me understand this.

Re: Bill

Daniel0210 — Sun, 17 Nov 2024 10:53:20 GMT

@Lauren153

We are customers like yourself so can't see your bills. How long ago did you take up that offer?

Re: Bill

Lauren153 — Sun, 17 Nov 2024 10:55:01 GMT

Last month

Re: Bill

Daniel0210 — Sun, 17 Nov 2024 10:56:48 GMT

@Lauren153
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your next couple of bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future