topic Re: Renewal issue in Account & Billing

Renewal issue

Latty22828282 — Sun, 17 Nov 2024 09:24:14 GMT

Hello. I had access to our renewal options yesterday but I upgraded our broadband first. Now when I try to go into my renewal options it says there is a technical error and I can't access it any more. My renewal is due at the end of this week and I really want to get it sorted.

Re: Renewal issue

caesarome — Sun, 17 Nov 2024 09:40:07 GMT

@Latty22828282

Give Sky a call as you might find that offer you something that can match or even beat anything online.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Renewal issue

Latty22828282 — Sun, 17 Nov 2024 09:53:37 GMT

Thanks. But I had access to my renewal options yesterday with fairly decent discounts. I'd just like to get access back to it.

I upgraded the broadband and now I can't see my tv renewal offers.

My new broadband is supposed to go live today but we haven't had any confirmation text

Re: Renewal issue

caesarome — Sun, 17 Nov 2024 09:56:55 GMT

@Latty22828282 wrote:

Thanks. But I had access to my renewal options yesterday with fairly decent discounts. I'd just like to get access back to it.

In that case you will just have to keep trying to see if it works...

Re: Renewal issue

Latty22828282 — Sun, 17 Nov 2024 09:58:52 GMT

Thank you. I will keep trying. Hopefully it will magically appear again 😆

Re: Renewal issue

Mark39 — Sun, 17 Nov 2024 10:08:26 GMT

@Latty22828282 wrote:
Hello. I had access to our renewal options yesterday but I upgraded our broadband first.

I suspect that's the cause. The renewal proposition may have changed because of the change,in your subscription.

Re: Renewal issue

Latty22828282 — Sun, 17 Nov 2024 10:17:29 GMT

Yeah I thought it might be that. I really just wanted to renew the tv package before the end of the week. Looks like I may have to phone up, I was trying to avoid that 😆

Re: Renewal issue

Mark39 — Sun, 17 Nov 2024 10:19:57 GMT

@Latty22828282 wrote:

Looks like I may have to phone up, I was trying to avoid that 😆

I think so too, I'm afraid.

Re: Renewal issue

Latty22828282 — Sun, 17 Nov 2024 10:47:00 GMT

Thank you both for your advice 😊