https://helpforum.sky.com/t5/Account-Billing/Accessing-my-sky-account/m-p/4821781#M235964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3480624">@ATMH</a>&nbsp;</P> <P>Have you used the same email address in both the old and new account as the household or login ?</P> Sat, 16 Nov 2024 16:39:24 GMT caesarome 2024-11-16T16:39:24Z https://helpforum.sky.com/t5/Account-Billing/Accessing-my-sky-account/m-p/4821648#M235963 <P>I took a sky broadband package last year and was assigned an account number. Everytime i go to access my account it brings me back to an old dormant account number which gives no recent details of my bills or payments</P> Sat, 16 Nov 2024 14:33:45 GMT https://helpforum.sky.com/t5/Account-Billing/Accessing-my-sky-account/m-p/4821648#M235963 ATMH 2024-11-16T14:33:45Z https://helpforum.sky.com/t5/Account-Billing/Accessing-my-sky-account/m-p/4821781#M235964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3480624">@ATMH</a>&nbsp;</P> <P>Have you used the same email address in both the old and new account as the household or login ?</P> Sat, 16 Nov 2024 16:39:24 GMT https://helpforum.sky.com/t5/Account-Billing/Accessing-my-sky-account/m-p/4821781#M235964 caesarome 2024-11-16T16:39:24Z