topic Re: New customer query disconnetion old supplier in Account & Billing

New customer query disconnetion old supplier

Shezlian — Sat, 16 Nov 2024 08:36:13 GMT

I am due to switch to sky next week, however virgin media have billed me for dec to jan as they have not received a disconnection notice is tbis not done by sky when i accepted sky contract?

Re: New customer query disconnetion old supplier

caesarome — Sat, 16 Nov 2024 09:03:58 GMT

As you are moving to Sky which is part of the Openreach network then Sky can not advise Virgin that you are leaving them as they are not part of the Openreach network as they own their own lines. What you need to do is to call Virgin again on the day your line with Sky goes live so they can cancel and then refund you any overpayment.

Re: New customer query disconnetion old supplier

Mark39 — Sat, 16 Nov 2024 09:29:03 GMT

@Shezlian did you get a letter from Virgin noting that you're thinking of switching to Sky? If so, Virgin should cancel your service with them on the day of the switch.

Re: New customer query disconnetion old supplier

PandJ2020 — Sat, 16 Nov 2024 09:36:03 GMT

It seems the OTS isn't fully working yet and providers have fallen back to GPL (for which VM do not participate).

As noted, it may not be possible for Sky to give notive to VM currently. You need to contact them directly to cancel.

Re: New customer query disconnetion old supplier

Shezlian — Sat, 16 Nov 2024 17:24:45 GMT

Yes i did but recently received bill for dec - jan so contacted virgin they said tgey havent received disconnection notice from sky and that until they receive i wont be disconnected

Re: New customer query disconnetion old supplier

caesarome — Sat, 16 Nov 2024 17:27:43 GMT

Just tell them you want to cancel because if you are not in a contract with them then can must act upon your instructions.

Re: New customer query disconnetion old supplier

PandJ2020 — Sat, 16 Nov 2024 17:47:12 GMT

@Shezlian wrote:
Yes i did but recently received bill for dec - jan so contacted virgin they said tgey havent received disconnection notice from sky and that until they receive i wont be disconnected

As per my previous post there's a chance they won't receive a disconnection notice. As stated by @caesarome give your own notice and don't rely on someone else (not) doing it...