topic Re: credit refund in Account & Billing

credit refund

wulliea — Wed, 13 Nov 2024 13:51:53 GMT

When will i get my credit refunded to me?

I canceled and was billed on 13th October. I now have £45.58 in credit.

Re: credit refund

caesarome — Wed, 13 Nov 2024 13:54:19 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: credit refund

Addie15 — Wed, 13 Nov 2024 13:56:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @wulliea.

Re: credit refund

wulliea — Fri, 15 Nov 2024 14:10:33 GMT

Any update on this?

Re: credit refund

Daniel0210 — Fri, 15 Nov 2024 14:18:59 GMT

@wulliea

Have you engaged in the chat invite that was sent to you on Wednesday?

Re: credit refund

wulliea — Fri, 15 Nov 2024 14:24:23 GMT

Yes i did but can't seem to find it

Re: credit refund

Tom-W19 — Sat, 16 Nov 2024 15:05:09 GMT

Hi @wulliea

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147