topic Re: Power Outrage compensation missing in Account & Billing

Power Outrage compensation missing

Catttttt — Fri, 15 Nov 2024 13:38:57 GMT

A while ago we had an internet outage for almost two weeks. We called to register it as broken (which they already knew), and then said that we wanted to recieve a message when it came back on. We never recieved the message (but that is not important).

We should have recieved compensation via Sky. It should be in the account but I never recieved any indication from them about it.

I logged in and I cannot find anything in my account.

I asked the virtual assistant and nothing. Where is this compensation supposed to be? How do they inform me about it? Where is the outage registered?

Thank you for your time.

Re: Power Outrage compensation missing

Mark39 — Fri, 15 Nov 2024 13:40:33 GMT

Where it's due, the compensation is paid as a credit to your Sky account, within 31 days of the fault being fixed,.

Re: Power Outrage compensation missing

caesarome — Fri, 15 Nov 2024 13:42:29 GMT

It should appear on your bill as a credit, this type of credit can not be refunded to you but will be used against a future bill.

Re: Power Outrage compensation missing

PandJ2020 — Fri, 15 Nov 2024 13:44:27 GMT

@Catttttt wrote:
A while ago we had an internet outage - We should have recieved compensation via Sky.

Just to check, but you have your broadband from Sky? The way it's written about sounds like it's someone else?

Re: Power Outrage compensation missing

Catttttt — Fri, 15 Nov 2024 13:59:44 GMT

Brillant. Thank you, all. That answers my question.