Still being charged for non- return

3Kill — Fri, 15 Nov 2024 11:40:52 GMT

I returned my sky box before the due date of 18/11/24, I have received a message from sky saying it has been recieved but the charge is still on my account, can this be removed please.

Re: Still being charged for non- return

Daniel0210 — Fri, 15 Nov 2024 11:41:31 GMT

@3Kill
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Still being charged for non- return

3Kill — Mon, 18 Nov 2024 18:52:51 GMT

Thanks everyone, got sorted finally.

topic Still being charged for non- return in Account & Billing

Still being charged for non- return

Re: Still being charged for non- return

Re: Still being charged for non- return