topic Re: Sky TV contract has ended in Account & Billing

Re: Sky TV contract has ended

JH551 — Thu, 14 Nov 2024 15:04:51 GMT

I have returned my router, cancelled Sky, received confirmation of cancellation but Sky are still sending me bills and threats to charge me. They do not answer the phone and the AI bot is hopeless.

Re: Sky TV contract has ended

PandJ2020 — Thu, 14 Nov 2024 15:09:42 GMT

You have to give notice and billing continues as normal (including monthly in advance charges even if this is past your cessation date).

We can't see your account as we're just other customers.

Re: Sky TV contract has ended

Daniel0210 — Thu, 14 Nov 2024 15:11:40 GMT

@JH551

I've moved your post as it seems somewhat unconnected to the thread you added to.

What are Sky still billing you for? (Billing continues during the notice period).

What are the threats to charge you relating to? Is it non return of equipment, if so have you still got your proof of posting?

Re: Sky TV contract has ended

JH551 — Thu, 14 Nov 2024 15:13:41 GMT

I have returned equipment (router) and cancelled my Sky subscription. I have e mails to confirm this. Two months later I have an e mail saying payment cannot be taken from my bank account.

Re: Sky TV contract has ended

Daniel0210 — Thu, 14 Nov 2024 15:15:38 GMT

@JH551

Your duplicate post has been removed as it was again added to a thread about cancelling Sky TV, yet your issue appears to be about Broadband and a returned router.

Re: Sky TV contract has ended

JH551 — Thu, 14 Nov 2024 15:16:37 GMT

My issue is about being asked for money when I have nothing to pay for

Re: Sky TV contract has ended

Daniel0210 — Thu, 14 Nov 2024 15:17:18 GMT

@JH551

Please list all Sky services you had or still have.