topic Technical error when trying to view contract renewal in Account & Billing

Technical error when trying to view contract renewal

theskyisblue123 — Thu, 14 Nov 2024 10:20:01 GMT

My Sky contract is ending soon and I can see a message in the My Sky app. But when I press it I keep getting a technical error message. It's been like this for several days.

Is there anyone at Sky who can sort this out?

Re: Technical error when trying to view contract renewal

caesarome — Thu, 14 Nov 2024 10:25:03 GMT

@theskyisblue123

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Technical error when trying to view contract renewal

theskyisblue123 — Sat, 16 Nov 2024 19:33:51 GMT

It's been more than a few hours and I haven't received any message from them.

Re: Technical error when trying to view contract renewal

caesarome — Sat, 16 Nov 2024 19:46:22 GMT

Have they contacted you yet via here and the chat bubble, if so it will be tommow now that they respond to you, if they haven't they should make contact in the morning.

Re: Technical error when trying to view contract renewal

theskyisblue123 — Sat, 16 Nov 2024 19:47:47 GMT

No. I don't see any chat bubble.

Re: Technical error when trying to view contract renewal

caesarome — Sat, 16 Nov 2024 19:51:25 GMT

@caesarome wrote:

if they haven't they should make contact in the morning.

Re: Technical error when trying to view contract renewal

Lisa-P1987 — Sun, 17 Nov 2024 08:50:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Technical error when trying to view contract renewal

Jessicaw — Wed, 11 Dec 2024 14:38:05 GMT

I'm also having this problem, it's been happening for a few days now. I'm trying to start a swap upgrade and receiving the technical error message each time!

Re: Technical error when trying to view contract renewal

Jessicaw — Wed, 11 Dec 2024 15:53:40 GMT

@Lisa-P1987

are you able to help please with the same issue? I'm trying to upgrade a swap upgrade and keep being met by this message when clicking on add to basket?

Re: Technical error when trying to view contract renewal

JenT — Thu, 06 Mar 2025 09:54:37 GMT

I am getting the same issue when trying to upgrade an ipad to Macbook. Can you assist please.

Thanks