topic Re: Changing Debit Card in Account & Billing

Changing Debit Card

SaloniRungta — Tue, 12 Nov 2024 00:34:27 GMT

I have change payment details still money deducted from previous account why?

Re: Changing Debit Card

Daniel0210 — Tue, 12 Nov 2024 03:27:37 GMT

Bills are generated 14 days before your payment date for Sky Q and Sky+ (and 3 days for Glass and Stream) so the bill was probably going through the process before you changed cards.

Re: Changing Debit Card

Mr+Flibbles+86 — Tue, 12 Nov 2024 08:42:38 GMT

Hi there @SaloniRungta , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Changing Debit Card

Mr+Flibbles+86 — Thu, 14 Nov 2024 09:02:41 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks