topic Re: SKY PENDING PAYMENT in Account & Billing

SKY PENDING PAYMENT

Ron221 — Wed, 13 Nov 2024 22:06:11 GMT

sky said could pay late cause have money trouble said pay when pip was in 22 of this month they have just took all my money from account not even direct debt way them i payed way card they have took the money for bank account

Re: SKY PENDING PAYMENT

caesarome — Wed, 13 Nov 2024 22:16:59 GMT

@Ron221 wrote:

sky said could pay late

They shouldn't have told you that because that isn't the process I'm afraid as Sky does not let people pay last no matter what their circumstances are.

You can see what has happened and why the have taken the amount they have via your online account here:

https://www.sky.com/bill/tv-broadband-talk

Re: SKY PENDING PAYMENT

Ron221 — Wed, 13 Nov 2024 22:24:54 GMT

i dont pay direct debt never have i pay from card evey month they have went in my account took it way out asking

Re: SKY PENDING PAYMENT

Ron221 — Wed, 13 Nov 2024 22:27:50 GMT

said put it my account when pay it cause was strugleing got a payment holiday

Re: SKY PENDING PAYMENT

MarkGoldsmith — Wed, 13 Nov 2024 22:43:34 GMT

@Ron221 wrote:
got a payment holiday

Sky don't do payment holidays for their subscription services. Payment holidays only apply to devices you are paying off under a credit agreement like a mobile phone or a Glass TV.

The T&Cs do state that Sky can request payment via any payment details they hold on record for you whether that is card details or a direct debit.

Re: SKY PENDING PAYMENT

Ron221 — Wed, 13 Nov 2024 22:48:35 GMT

Glass TV is what i have mate so mad no right taking it out of my account i pay on visa evey month

Re: SKY PENDING PAYMENT

MarkGoldsmith — Wed, 13 Nov 2024 23:04:39 GMT

@Ron221 wrote:
Glass TV is what i have mate so mad no right taking it out of my account i pay on visa evey month

Ok - so if Sky agreed to a payment holiday on the Sky Glass then you should still expect them to take a payment every month it would just be your typical monthly payment minus the Sky Glass credit repayment that they take.

Also did you get any written confirmation from Sky that a payment holiday had been agreed and setup on your account for you?