topic Re: My bill is too high in Account & Billing

My bill is too high

MickeyRhino — Thu, 03 Oct 2024 19:27:36 GMT

I want to leave sky as my bill is far too high so unless you can reduce it significantly I will close my account and cancel sky all together

Re: My bill is too high

caesarome — Thu, 03 Oct 2024 19:29:32 GMT

@MickeyRhino

We can't lower it here as we are customers like you who help each other.

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 24 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Re: My bill is too high

Joanne1970 — Wed, 13 Nov 2024 21:48:18 GMT

Been with them over 30 years and now this month £205 🤬

Re: My bill is too high

Daniel0210 — Thu, 14 Nov 2024 05:58:36 GMT

@Joanne1970 wrote:

Been with them over 30 years and now this month £205

@Joanne1970
Discounts may have expired or be ending soon. Sky will have told you the date the discount was ending when you took it out.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.