topic Re: Right To Exit in Account & Billing

Right To Exit

Boolee — Wed, 13 Nov 2024 19:00:31 GMT

I've been offered the right to exit, so apparently I have a right to leave my Sky Broadband and Talk contracts without incurring early termination charges. I can also upgrade my broadband product without any upfront fees. This applies up until my broadband contract ends in October '25.

My question is, Full Fibre with upto 900Mb/sec has just become available in my area, will I be able to upgrade to this with no additional cost to myself? Or do I have to leave Sky and go back to BT?

Re: Right To Exit

caesarome — Wed, 13 Nov 2024 19:21:13 GMT

@Boolee wrote:

My question is, Full Fibre with upto 900Mb/sec has just become available in my area, will I be able to upgrade to this with no additional cost to myself? Or do I have to leave Sky and go back to BT?

Haver you spoken to Sky about this as I don't think any of us here can pre-guess what they will say to you regarding this.

Re: Right To Exit

TimmyBGood — Wed, 13 Nov 2024 20:19:41 GMT

@Boolee

Typically there wouldn't be any up-front cost in moving from copper to fibre anyway: it just starts a new (now 24 month) minimum term.