https://helpforum.sky.com/t5/Account-Billing/speaking-to-someone-regarding-complaint/m-p/4818605#M235663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247343">@SandieTay</a>&nbsp;</P> <P>It sounds like that when you changed your contract you started a new 2 year minimum term and if that is the case Sky are within their rights to make you see it out in full. You can call Sky as you did before so just remain on the line until you get to talk&nbsp;to someone&nbsp;and ignore anything the bot asks you.</P> Wed, 13 Nov 2024 17:15:27 GMT caesarome 2024-11-13T17:15:27Z https://helpforum.sky.com/t5/Account-Billing/speaking-to-someone-regarding-complaint/m-p/4818599#M235662 <P>I just need to speak to somone/anyone from Sky.&nbsp; &nbsp; Due to personal icircumstances, I downgraded my contract 2 years ago; a very understanding operator said that, in future, I would be on a monthly contract.&nbsp; &nbsp; I moved on Oct.9th, and phoned Sky prior&nbsp; to cancel, but was told I cannot do so until April 2025.&nbsp; Not my understanding and I cannot get to speak to anyone.</P> Wed, 13 Nov 2024 17:10:06 GMT https://helpforum.sky.com/t5/Account-Billing/speaking-to-someone-regarding-complaint/m-p/4818599#M235662 SandieTay 2024-11-13T17:10:06Z https://helpforum.sky.com/t5/Account-Billing/speaking-to-someone-regarding-complaint/m-p/4818605#M235663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247343">@SandieTay</a>&nbsp;</P> <P>It sounds like that when you changed your contract you started a new 2 year minimum term and if that is the case Sky are within their rights to make you see it out in full. You can call Sky as you did before so just remain on the line until you get to talk&nbsp;to someone&nbsp;and ignore anything the bot asks you.</P> Wed, 13 Nov 2024 17:15:27 GMT https://helpforum.sky.com/t5/Account-Billing/speaking-to-someone-regarding-complaint/m-p/4818605#M235663 caesarome 2024-11-13T17:15:27Z