topic Re: Cancellation in Account & Billing

Cancellation

Cheryl110 — Wed, 13 Nov 2024 11:42:38 GMT

I just want to confirm that my sky subscription for both tv and internet has been cancelled as my new provider has stated this was cancelled last month?

Re: Cancellation

Daniel0210 — Wed, 13 Nov 2024 11:46:41 GMT

@Cheryl110
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

You should have received email confirmation from Sky acknowledging the cancellation and been sent packaging to return any loaned equipment.

Re: Cancellation

SKY1992bf — Wed, 13 Nov 2024 11:47:39 GMT

@Cheryl110 You should have received email confirmation from Sky confirming this

if not you need to call sky directly as we are a customer only community and unable to confirm this for you

Re: Cancellation

GD1 — Wed, 13 Nov 2024 11:54:07 GMT

@Cheryl110 Your new provider can only take over your broadband service, they most certainly can't cancel your TV service despite any assurances from them to the contrary