topic Re: Phone bill not right in Account & Billing

Phone bill not right

Rubie1 — Wed, 13 Nov 2024 08:59:05 GMT

Hi there,

This morning my phone bill has come out and it's not what i expected, i called up sky about a double charge and after the call they took both charges off and one of the charges was in credit. I looked on my phone bill to see that the amount was £72.40 after the charges were taken off but sky has taken £74 out of my direct debit!!

Could someone help as i am confused into why this is

Re: Phone bill not right

caesarome — Wed, 13 Nov 2024 10:00:17 GMT

@Rubie1

Does what was taken match your online bill here:

https://www.sky.com/mobile-bill

If not was last months bill paid or was it carried over to this month ?

Re: Phone bill not right

PandJ2020 — Wed, 13 Nov 2024 10:01:20 GMT

We're just other customers here and cannot see your bills.

We can't provide much insight unless the circumstances are explained in more detail. Like is this a first bill? (Where the bill can cover a period longer than 1 month)

What do future bills show?