topic Re: Cooling off period in Account & Billing

Cooling off period

colby55 — Wed, 13 Nov 2024 05:19:43 GMT

I was offered Sky Stream and Sky Tv + Netflix package but decided to cancel after only 3 days. I thought there was a cooling off period and there wouldn't be anything to pay but Sky are making me pay for a full month....is this right?

Re: Cooling off period

caesarome — Wed, 13 Nov 2024 05:39:19 GMT

@colby55

There is a cooling off period but billing still continues as normal as you don't get a month free to make up your mind. Onece you have cancelled and the equipment returned then within 6 weeks or so you should be refunded.

Re: Cooling off period

colby55 — Wed, 13 Nov 2024 11:27:18 GMT

Why doesn't Sky disconnect my Sky Stream and TV Package when after 3 I've told them I don't want it anymore. They have told me that I will stop receiving on the 23/11/2024 and have charged me up to that date. Supposed to be no charges if cancelled within cooling off period. Or are they just meaning no cancellation charges but charges for the time you have the package ie. A month. If you cancel after just 3 days and there was supposed to be charges it should be just for those 3 days.

Re: Cooling off period

SKY1992bf — Wed, 13 Nov 2024 11:34:18 GMT

@colby55 wrote:
Why doesn't Sky disconnect my Sky Stream and TV Package when after 3 I've told them I don't want it anymore. They have told me that I will stop receiving on the 23/11/2024 and have charged me up to that date. Supposed to be no charges if cancelled within cooling off period. Or are they just meaning no cancellation charges but charges for the time you have the package ie. A month. If you cancel after just 3 days and there was supposed to be charges it should be just for those 3 days.

@colby55 it doesn't work like that I'm afraid, the process described by @caesarome is an industry wide process that most providers use

Re: Cooling off period

Geoffro1611 — Mon, 16 Jun 2025 21:23:02 GMT

I signed up 3 weeks ago for Sky broadband and was told that there was a 14 day cooling off period, but that the cooling off period didn't come into force until my equipment had been installed. I am starting to think that I have been misinformed, for unscrupulous reasons.

Re: Cooling off period

caesarome — Mon, 16 Jun 2025 21:29:39 GMT

@Geoffro1611

Are you planning on cancelling and if so have you spoke to Sky about this ?

Re: Cooling off period

Geoffro1611 — Mon, 16 Jun 2025 21:38:05 GMT

I had no immediate intention to cancel, but this is not a great start to my expeience with Sky if the information I was given is deemed to be untrue.

I was simply looking into the option of a potential upgrade to a TV and broadband package when I discovered the discrepancy.

I will be contacting them tomorrow to try and secure some clarification on the issue.

Re: Cooling off period

Mark39 — Mon, 16 Jun 2025 21:41:27 GMT

@Geoffro1611 wrote:

I had no immediate intention to cancel, but this is not a great start to my expeience with Sky if the information I was given is deemed to be untrue.

I was simply looking into the option of a potential upgrade to a TV and broadband package when I discovered the discrepancy.

I will be contacting them tomorrow to try and secure some clarification on the issue.

Your contractual terms and conditions detail your cooling-off rights.