topic Re: Credit refund after leaving Sky in Account & Billing

Credit refund after leaving Sky

Scooby20 — Tue, 12 Nov 2024 20:30:00 GMT

Hi, my service with Sky ended over 2 months ago. Would somebody be able to help put me in touch with someone that could process a refund of the credit balance please? Thank you very much.

Re: Credit refund after leaving Sky

Daniel0210 — Tue, 12 Nov 2024 20:31:35 GMT

@Scooby20
If your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit refund after leaving Sky

SKY1992bf — Tue, 12 Nov 2024 20:31:44 GMT

@Scooby20 Once your post has been up for the mandatory 10 minutes I'll escalate it for you

Re: Credit refund after leaving Sky

Scooby20 — Tue, 12 Nov 2024 20:34:03 GMT

Thanks for your reply. Yes DD is still active. Has been longer than 6 weeks.

Re: Credit refund after leaving Sky

SKY1992bf — Tue, 12 Nov 2024 20:36:38 GMT

@Scooby20 Can you confirm that the credit is actually showing on your account

Re: Credit refund after leaving Sky

Scooby20 — Tue, 12 Nov 2024 20:41:26 GMT

Yes, it is on the bill as a credit balance.

Re: Credit refund after leaving Sky

SKY1992bf — Tue, 12 Nov 2024 20:55:17 GMT

@Scooby20 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Credit refund after leaving Sky

Scooby20 — Tue, 12 Nov 2024 20:58:33 GMT

Thank you so much. Appreciate your help.

Re: Credit refund after leaving Sky

Mr+Flibbles+86 — Wed, 13 Nov 2024 09:32:04 GMT

Thanks for escalating this. We’ve sent an invite to @Scooby20 to chat.