topic Sky returns in Account & Billing

Sky returns

Debs2011 — Tue, 12 Nov 2024 15:31:57 GMT

I've posted back the old broadband router and have proof of postage and also have proof from the Royal Mail app for it being delivered back to Sky on 31/10/24.

But got message from you today (12/11/24) to return it asap which I already have done.

On the tracker it states it's in transit and has been for a while.

i posted 29th October 2024 and just not wanting to receive a penalty for not sending it back even though we have.

Re: Sky returns

lettice — Tue, 12 Nov 2024 15:40:50 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyvip/message-id/235466

Re: Sky returns

Debs2011 — Wed, 13 Nov 2024 14:58:50 GMT

Issue solved by talking to sky via messenger