topic Billed for phone calls and I have no handset in Account & Billing

Billed for phone calls and I have no handset

tails21 — Tue, 12 Nov 2024 15:00:48 GMT

I'm being billed for itemised calls but I have never made a call from

SkyTalk nor even have a landline phone set to even make a call.
Raised with Sky and they said "it happens sometimes" but after not refunding the call in previous bill, I'm now being billed for £30 worth of calls this month.

they don't seem to care

Re: Billed for phone calls and I have no handset

Daniel0210 — Tue, 12 Nov 2024 15:05:07 GMT

@tails21

What type of number? Do you have a care alarm or house alarm that may be responsible via the phone line.

Re: Billed for phone calls and I have no handset

tails21 — Tue, 12 Nov 2024 15:21:18 GMT

It's a variety. One to a mobile and three others to 0330 or 0300 numbers.

the calls don't tally up to any other issues or calls to Sky

Re: Billed for phone calls and I have no handset

caesarome — Tue, 12 Nov 2024 17:52:43 GMT

@tails21

You might want to raise a complaint by filling in this form:

https://www.sky.com/help/complaints

Re: Billed for phone calls and I have no handset

tails21 — Thu, 14 Nov 2024 15:53:31 GMT

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced.