topic Re: Sky Q in Account & Billing

Sky Q

Weedon35 — Tue, 12 Nov 2024 11:35:27 GMT

Hi there I've recent had a letter sent to me asking to upgrade my Sky + boxes to Sky Q boxes and I would like a engineer to come round to do that please

Re: Sky Q

Daniel0210 — Tue, 12 Nov 2024 11:37:03 GMT

@Weedon35

You will need to order that by contacting Sky. We are fellow customers here.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Sky Q

TimmyBGood — Tue, 12 Nov 2024 12:35:02 GMT

@Weedon35 wrote:

I've recent had a letter sent to me asking to upgrade my Sky + boxes to Sky Q boxes

Note that while antique Sky+ (SD-only) is essentially obsolete and in the process of losing its remaining channels, Sky+ HD will remain viable (although unable to receive newer Sky services such as Sports+)

The messaging from Sky on this is deliberately rather ambiguous.

Re: Sky Q

Daniel0210 — Tue, 12 Nov 2024 12:02:48 GMT

@Weedon35

I forgot in my original post but I will cc in one of the Superusers who has compiled a help guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

@nigea99

Re: Sky Q

nigea99 — Tue, 12 Nov 2024 12:17:11 GMT

hi @Weedon35

As mentioned by @Daniel0210 , you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q