Overdue payment

Platt2 — Tue, 12 Nov 2024 09:57:10 GMT

My payment in my DD bounced and now my account is overdue .

What can I do will it be retaken or will I need to.pay it and will I be restricted on my account.

Re: Overdue payment

Daniel0210 — Tue, 12 Nov 2024 10:00:27 GMT

@Platt2
The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Overdue payment

caesarome — Tue, 12 Nov 2024 10:00:46 GMT

@Platt2

Sky will attempt to take it again in 10 days time so don't manually pay it yourself as doing so will not prevent them from doing this. They might send you an email/text explaining that this is what they will do.

topic Overdue payment in Account & Billing

Overdue payment

Re: Overdue payment

Re: Overdue payment