topic Re: Cancellation but charged in Account & Billing

Cancellation but charged

Karlie10 — Mon, 11 Nov 2024 10:34:26 GMT

Hi I have been charged for monthly payment yet I have cancelled with sky and moved to a new provider.please can you let me know when the payment will be reversed?

also please advise when I will receive return information to return the equipment

thanks

karlie

Re: Cancellation but charged

Daniel0210 — Mon, 11 Nov 2024 10:36:23 GMT

@Karlie10

What service did you cancel?

How did you cancel?

Did you receive email confirmation from Sky acknowledging the cancellation?

Re: Cancellation but charged

TimmyBGood — Mon, 11 Nov 2024 10:37:11 GMT

@Karlie10

Don't know if it applies in your case, but note that switching to a different ISP doesn't cancel subscription television from Sky (even where the new ISP offers television service)