topic Re: Failing to change payment method for sky broadband in Account & Billing

Failing to change payment method for sky broadband

Gil2 — Mon, 11 Nov 2024 09:42:58 GMT

I need to change my debit card used to pay for sky broadband, but in the app and the website it fails.

When clicking "Bills & Payments" I get an error. I tried for several days, and from several different browsers, even from 3 different computers.

What can I do?

Re: Failing to change payment method for sky broadband

PandJ2020 — Mon, 11 Nov 2024 09:51:56 GMT

@Gil2 wrote:
What can I do?

Call Sky?

Re: Failing to change payment method for sky broadband

caesarome — Mon, 11 Nov 2024 09:55:27 GMT

@Gil2

What error message are you seeing ?

Re: Failing to change payment method for sky broadband

Gil2 — Mon, 11 Nov 2024 10:03:16 GMT

I tried to search for a number but didn't find anything. What is their customer support number?

Re: Failing to change payment method for sky broadband

Gil2 — Mon, 11 Nov 2024 10:04:09 GMT

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Re: Failing to change payment method for sky broadband

PandJ2020 — Mon, 11 Nov 2024 10:04:53 GMT

@Gil2 wrote:
I tried to search for a number but didn't find anything. What is their customer support number?

The phone number is on the home/help page: https://www.sky.com/help/home

Click on 'Need more help?'

(Although seems down atm)

Re: Failing to change payment method for sky broadband

Gil2 — Mon, 11 Nov 2024 10:05:11 GMT

The link does not work for me. I get an error:

Apologies - we're currently updating our systems

It was the same for a few days now.

Re: Failing to change payment method for sky broadband

PandJ2020 — Mon, 11 Nov 2024 10:06:26 GMT

@Gil2 wrote:
Whoops, there's been an error
Sorry, we are experiencing some technical difficulties, please try again later.

I get 'Apologies - we're currently updating our systems, Please come back later'.

Try clearing your cookies/cache and/or a different browser (oh, and a bit later)

Re: Failing to change payment method for sky broadband

PandJ2020 — Mon, 11 Nov 2024 10:07:00 GMT

@Gil2 wrote:
I get an error:

That's not an error... Try again later....

Re: Failing to change payment method for sky broadband

caesarome — Mon, 11 Nov 2024 10:08:43 GMT

@Gil2

Can you leave it to later as Sky are currently having issues with their website which they are looking into which is why you are seeing this error message.