topic Re: Fuming in Account & Billing

Fuming

Pikey1 — Mon, 11 Nov 2024 08:38:45 GMT

No signal and outages for years, both phones, spent 3 days on phone to sky anout outages breach of contract aswell as the credit agreement for phones allready payed what there worth now they still want 1500 pounds, (Removed) broadband up to superfastnfibre broadnand, i found oit recentley copper wire comes to my house more lies but paid for seven years the way i see it they owe me momey after seben yesrs of loyality, direct debit cancelled, see sky in court. Probably send threatening letters in post thats when i go to court.

Moderator note: Removed unfounded allegations

Re: Fuming

Tom-W19 — Mon, 11 Nov 2024 08:58:08 GMT

Hi @Pikey1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fuming

PandJ2020 — Mon, 11 Nov 2024 09:00:29 GMT

EDIT: Escalated

Mobile contracts often run longer than you think - a Swap24 deal is actually 3 years. Perhaps this is why you still owe for them?

I presume you had FTTC instead of FTTP.

Re: Fuming

TimmyBGood — Mon, 11 Nov 2024 10:26:29 GMT

@Pikey1 wrote:

broadband up to superfastnfibre broadnand, i found oit recentley copper wire comes to my house more lies but paid for seven years the way i see it they owe me momey after seben yesrs of loyality,

'Superfast' is typically FTTC: fibre optic cable to a local cabinet (within a few kilometres of the subscription address) and then copper phone cable the rest of the way.

'Ultrafast' is now usually FTTP with the optical circuit extending all the way to the property: there's also the legacy G.fast service sold as 'Ultrafast' but delivered over copper for a short distance.

Confusingly it's quite possible to order a Superfast speed band ('up to' either 40Mbs or 80Mbs) over an Ultrafast-capable optical circuit, but Ultrafast cannot be ordered over FTTC. Only the almost-extinct ADSL broadband, being copper all the way from the telephone exchange, is not legitimately described as either Superfast or Ultrafast.

Sky certainly doesn't owe you anything for marketing FTTC as 'Superfast' : that's always been standard industry terminology, and acknowledged as being so by government.

https://commonslibrary.parliament.uk/broadband-faqs/

Also note it's still a 'Superfast' wholesale broadband service even when the copper line length or quality doesn't permit speed above the 24Mbs or 30Mbs figures quoted there.

Ofcom has finally recognised this is potentially problematic for consumers, and so is now requiring ISPs to use the terms 'copper', 'part fibre' and 'full fibre'.

https://helpforum.sky.com/t5/Broadband-Talk/Changes-to-how-we-talk-about-Sky-Broadband/ba-p/4747654

Re: Fuming

Mr+Flibbles+86 — Wed, 13 Nov 2024 09:04:06 GMT

We are still looking to help you @Pikey1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks