topic Billing in Account & Billing

Billing

StephenSmith197 — Sun, 10 Nov 2024 16:47:55 GMT

When I try to see my bill it comes up restricted

Re: Billing

caesarome — Sun, 10 Nov 2024 16:59:59 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Billing

Tom-W19 — Mon, 11 Nov 2024 08:29:48 GMT

Thanks for escalating. We've sent an invite to @StephenSmith197.

Re: Billing

Mr+Flibbles+86 — Wed, 13 Nov 2024 08:32:32 GMT

We are still looking to help you @StephenSmith197 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks