topic Re: Overcharged in Account & Billing

Overcharged

Rebecca832 — Wed, 18 Sep 2024 19:22:56 GMT

I had set up a payment plan last time I was on the phone! I've just gone to pay my broadband and seen a late payment fee which was suppose to have been removed and you haven't fitted any broadband as I already had it with you.... read my notes and get back to me asap with the current balance which should be £39 roughly

Re: Overcharged

Daniel0210 — Wed, 18 Sep 2024 19:31:52 GMT

@Rebecca832
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Our understanding is you can't have a payment plan on an overdue live account.

Re: Overcharged

Mike261 — Sun, 10 Nov 2024 11:28:26 GMT

My bill is supposed to be £29 per month

Re: Overcharged

caesarome — Sun, 10 Nov 2024 11:58:05 GMT

@Mike261

If you are new to Sky then as you first and possibly second bill covers a longer period than the usual 4 weeks it will be higher than £29 as per this:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

Re: Overcharged

PandJ2020 — Sun, 10 Nov 2024 11:58:28 GMT

@Mike261 wrote:
My bill is supposed to be £29 per month

Bill longer than a month?

Price increase?

Future bills are showing what?

New customer?