topic Re: Early termination charge in Account & Billing

Early termination charge

Mikebroggini — Sat, 09 Nov 2024 20:18:49 GMT

I have moved house recently and sky broadband were unable to provide me with the service at my new address. I was told this would be cancelled free of charge as they could not provide the service for me. I have now just received an email saying I have £100.25 early termination fee. This is unacceptable as sky are unable to fulfil the contract not me.
Not only have I been wrongly charged for 2 months worth of bill last month and had no refund of this. Now you are billing me an additional £100.25 !

Re: Early termination charge

Daniel0210 — Sat, 09 Nov 2024 20:23:11 GMT

@Mikebroggini

We are customers here. Have you called Sky and questioned this charge?

Re: Early termination charge

PandJ2020 — Sat, 09 Nov 2024 23:53:14 GMT

It will be an automated charge - as noted you'll need to call to get it removed.