topic Re: Bill page restricted in Account & Billing

Bill page restricted

yasminbowd — Sat, 09 Nov 2024 10:19:09 GMT

I cannot access my bill or my products as it says I'm restricted even though I'm logged in, it says I have no contracts too. I'm really confused. I've logged in and out and contacted the virtual assistant but nothing helped.

Re: Bill page restricted

Addie15 — Sat, 09 Nov 2024 12:43:38 GMT

Hi there, @yasminbowd. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Bill page restricted

Am262 — Sat, 16 Nov 2024 01:40:22 GMT

Haven't solved it

Re: Bill page restricted

caesarome — Sat, 16 Nov 2024 05:38:51 GMT

@Am262

Are you signed in with your main primary Sky ID ?