topic Re: suspended account in Account & Billing

suspended account

Snugs02 — Sat, 09 Nov 2024 09:44:31 GMT

my account has been suspended. I have cleared the balance and need to set up a recurring payment but everytime I try to do this I get told something has gone wrong please try again later. I cant get through to anyone to help me and Sky virtual assistant is no help at all.

Re: suspended account

Mark39 — Sat, 09 Nov 2024 09:45:37 GMT

Try a different browser.

Re: suspended account

SKY1992bf — Sat, 09 Nov 2024 09:46:48 GMT

Or put browser into incognito private mode

Re: suspended account

caesarome — Sat, 09 Nov 2024 10:08:29 GMT

@Snugs02

If the Above two suggestions dont work then you should still be able to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.