topic Pop up message saying I haven’t paid for sky stream? in Account & Billing

Pop up message saying I haven’t paid for sky stream?

Acp95 — Fri, 08 Nov 2024 19:38:33 GMT

I can see this has been posted before but can never see an answer on how to resolve this. I have tried to chat with sky online and was told to call the streaming team. The number only gets me so far and the call fails every single time.
on my account there is a message saying that I haven't paid for my tv streaming and I do not have a streaming service or even a tv with sky.
My bill keeps going up and up every month even though I only have an iPad and it doesn't make any sense. Can someone give me a number or something to get this resolved.
Thanks!

Re: Pop up message saying I haven’t paid for sky stream?

caesarome — Fri, 08 Nov 2024 19:40:39 GMT

@Acp95

Have you ever been a TV customer with Sky in the past or have you only ever been a Sky Mobile customer ?

Re: Pop up message saying I haven’t paid for sky stream?

Acp95 — Fri, 08 Nov 2024 19:45:57 GMT

Just a mobile customer, never had a tv or anything with them.

Re: Pop up message saying I haven’t paid for sky stream?

caesarome — Fri, 08 Nov 2024 19:54:05 GMT

@Acp95

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Pop up message saying I haven’t paid for sky stream?

Addie15 — Sat, 09 Nov 2024 11:15:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Acp95.