topic Re: Royal Mail Returns label in Account & Billing

Royal Mail Returns label

pocketpoodles — Fri, 08 Nov 2024 12:37:19 GMT

Trying to get a lable from Royal Mail, filled all details in, pressed button for label, nothing happens, please advise.

Re: Royal Mail Returns label

Daniel0210 — Fri, 08 Nov 2024 12:56:42 GMT

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Royal Mail Returns label

Mark39 — Fri, 08 Nov 2024 13:06:21 GMT

@pocketpoodles wrote:

Trying to get a lable from Royal Mail, filled all details in, pressed button for label, nothing happens, please advise.

Are you doing this via the Sky website? Close all Sky websites open, and clear your browser cache (cookies etc). Then try again.

Re: Royal Mail Returns label

caesarome — Fri, 08 Nov 2024 13:11:44 GMT

@pocketpoodles wrote:

Trying to get a lable from Royal Mail, filled all details in, pressed button for label, nothing happens, please advise.

@pocketpoodles

Have you tried using a different web browser or device to do this on ?

Re: Royal Mail Returns label

Handfull — Fri, 08 Nov 2024 23:03:26 GMT

Iv been assured it's in the post , it's yet to arrive , will probably box it up myself as advised. Definitely keep your proof of posting 😀