topic Re: Moving home queries in Account & Billing

Moving home queries

Otispjivefunk — Fri, 08 Nov 2024 11:36:09 GMT

Apologies for the questions but frustratingly i can't seem to find any info on moving on the sky website!

As part of a house move, for the new house,

1. If we want to route the existing sky dish and cable to a different room than it currently sits is there any charge for this?

2. If the existing sky dish is faulty and needs replaced, is there any charge for this?

3. If the move date changes (more than 2 days notice) is there any charge for this?

4. Does my existing contract move with no change to end date and pricing?

Thanks.

Re: Moving home queries

Daniel0210 — Fri, 08 Nov 2024 11:41:01 GMT

@Otispjivefunk

Firstly see this link

https://www.sky.com/moving-home

@Otispjivefunk wrote:
1. If we want to route the existing sky dish and cable to a different room than it currently sits is there any charge for this?

Sky may charge you £65 for this

2. If the existing sky dish is faulty and needs replaced, is there any charge for this?

No.

3. If the move date changes (more than 2 days notice) is there any charge for this?

Cancelling an engineer appointment on the day or the day before would likely cost a £25 fee

4. Does my existing contract move with no change to end date and pricing?

For TV subscriptions there should be no change. It might for Broadband.

Thanks.

Re: Moving home queries

PandJ2020 — Fri, 08 Nov 2024 11:43:21 GMT

@Otispjivefunk wrote:
1. If we want to route the existing sky dish and cable to a different room than it currently sits is there any charge for this?
Yes, around £65.
2. If the existing sky dish is faulty and needs replaced, is there any charge for this?
No.
3. If the move date changes (more than 2 days notice) is there any charge for this?
You have to give a minimum of 2 weeks notice so services installation may be delayed. I believe there's a charge if you cancel with less than 24 hours notice.
4. Does my existing contract move with no change to end date and pricing?
It should - but there have been reports of discounts being 'lost' on the forum post move.

Thanks.