topic Re: Your email address cannot be updated. Please try again later. in Account & Billing

Your email address cannot be updated. Please try again later.

Licewitch — Mon, 28 Oct 2024 15:40:58 GMT

The existing email address my account is setup is a @Virgin.net one and this will stop working in the next 10 days.

I need to change the email address on my account to my new @ Gmail.com address so that all communications from sky still get to me.

However I get the "Your email address cannot be updated. Please try again later." message when I try to change it - please help!

Thanks

Re: Your email address cannot be updated. Please try again later.

lettice — Mon, 28 Oct 2024 15:58:37 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyvip/message-id/233875

Re: Your email address cannot be updated. Please try again later.

Mr+Flibbles+86 — Mon, 28 Oct 2024 16:03:47 GMT

Thanks for escalating this. We’ve sent an invite to @Licewitch to chat.

Re: Your email address cannot be updated. Please try again later.

H18Dalton — Mon, 28 Oct 2024 17:28:32 GMT

I'm having the same issue. Can you please arrange the same for me?

Re: Your email address cannot be updated. Please try again later.

caesarome — Mon, 28 Oct 2024 17:32:33 GMT

@H18Dalton

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Your email address cannot be updated. Please try again later.

Addie15 — Mon, 28 Oct 2024 17:35:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Licewitch.

Re: Your email address cannot be updated. Please try again later.

H18Dalton — Mon, 28 Oct 2024 17:38:03 GMT

Please send the invite to @H18Dalton

Re: Your email address cannot be updated. Please try again later.

Addie15 — Mon, 28 Oct 2024 17:39:18 GMT

Apologies, the invite has now been sent to H18Dalton.

Re: Your email address cannot be updated. Please try again later.

dai0032 — Fri, 08 Nov 2024 08:42:34 GMT

I have the same issue, too. My virgin.net email address has stopped working, and I cannot update my email address in My Details on my Sky account.

Please can you advise?

Regards,

Re: Your email address cannot be updated. Please try again later.

caesarome — Fri, 08 Nov 2024 10:07:35 GMT

@dai0032

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Your email address cannot be updated. Please try again later.

Lisa-P1987 — Fri, 08 Nov 2024 11:13:20 GMT

Thanks for escalating this. We’ve sent dai0032 an invite to chat.

Re: Your email address cannot be updated. Please try again later.

smiffee — Fri, 08 Nov 2024 17:31:07 GMT

I am having the same issue. Please let me know how to resolve this

Re: Your email address cannot be updated. Please try again later.

caesarome — Fri, 08 Nov 2024 19:20:54 GMT

@smiffee

Are you seeing that when trying to change your email address on your account ?

Re: Your email address cannot be updated. Please try again later.

Addie15 — Sun, 10 Nov 2024 11:14:17 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.