topic Re: Changing my email address in Account & Billing

Changing my email address

ASPM — Wed, 06 Nov 2024 16:55:17 GMT

I have tried to change my email address in account details.

I keep getting the following message:

Your email address can not be update. Please try later.

I have now tried on 3 separate occasions. Why is this happening?

Re: Changing my email address

caesarome — Wed, 06 Nov 2024 17:10:34 GMT

We can arrange some help for you but can you confirm that you are not trying to change it to a Sky email address ?

Re: Changing my email address

ASPM — Wed, 06 Nov 2024 20:07:52 GMT

No it's my new email address not a sky email address

Re: Changing my email address

caesarome — Wed, 06 Nov 2024 20:12:08 GMT

@ASPM

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Changing my email address

Lisa-P1987 — Thu, 07 Nov 2024 10:28:38 GMT

Thanks for escalating this. We’ve sent ASPM an invite to chat.

Re: Changing my email address

Tom-W19 — Sat, 09 Nov 2024 10:29:26 GMT

Hi @ASPM

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.