https://helpforum.sky.com/t5/Account-Billing/Failed-to-refund/m-p/4810958#M234893 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2946088">@Morris81</a>&nbsp;</P> <P>If you now see a credit on your account then it is this that can be refunded so help can be arranged for you tomorrow if you do see a credit so do you see this ?</P> <P>&nbsp;</P> <P>Going forward you do not need to make manual payments unless your service has been restricted due a bill not being paid.</P> Wed, 06 Nov 2024 22:58:34 GMT caesarome 2024-11-06T22:58:34Z https://helpforum.sky.com/t5/Account-Billing/Failed-to-refund/m-p/4810936#M234892 <P>I make manuel payments via the app, made the payment last &nbsp;Monday for £173 the amount showing on the app. Later that evening they took another payment of £181.80, the mobile department were closed so I called them on the Tuesday to be told they would refund it by ladt Friday. Todate still no refund. Spoke to 9 different agents today who were just passing me around , to find out the refund wasn't processed as they don't offer refunds?! Telling me I have to accept it as a credit.&nbsp;</P> Wed, 06 Nov 2024 22:41:07 GMT https://helpforum.sky.com/t5/Account-Billing/Failed-to-refund/m-p/4810936#M234892 Morris81 2024-11-06T22:41:07Z https://helpforum.sky.com/t5/Account-Billing/Failed-to-refund/m-p/4810958#M234893 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2946088">@Morris81</a>&nbsp;</P> <P>If you now see a credit on your account then it is this that can be refunded so help can be arranged for you tomorrow if you do see a credit so do you see this ?</P> <P>&nbsp;</P> <P>Going forward you do not need to make manual payments unless your service has been restricted due a bill not being paid.</P> Wed, 06 Nov 2024 22:58:34 GMT https://helpforum.sky.com/t5/Account-Billing/Failed-to-refund/m-p/4810958#M234893 caesarome 2024-11-06T22:58:34Z