topic Re: Regarding my sky broadband bill in Account & Billing

Regarding my sky broadband bill

Milton16 — Fri, 30 Aug 2024 10:15:32 GMT

I installed Sky Broadband last month, in July 2024. My bill cycle was from July 16th to August 15th, and the bill was €30 with free activation, which is normal. However, today I downloaded my August 2024 bill, and it's showing two billing periods: September 2nd to October 1st (€30) and August 16th to September 1st (€16.45). My question is: I was supposed to pay only €30, but why does it show that €46.45 will be deducted from my account? Expert opinions, please. Thank you.

Re: Regarding my sky broadband bill

Mark39 — Fri, 30 Aug 2024 10:19:53 GMT

Thya would be because you're paying, pro rata, for more than a month - from 16 August to October 1st

Re: Regarding my sky broadband bill

Milton16 — Fri, 30 Aug 2024 10:29:10 GMT

Hi Mark39, Thank you for replying. But i didn't get it. Would please elaborate this to me here.

Re: Regarding my sky broadband bill

PandJ2020 — Fri, 30 Aug 2024 11:17:45 GMT

Sky's billing is monthly in advance - so at some point in starting a new contract you'll pay for more than one month (some arrears plus a month in advance).

You are paying €30 per month but as above for a period longer than a month.

Future bills should be €30?

Re: Regarding my sky broadband bill

caesarome — Fri, 30 Aug 2024 12:12:21 GMT

Your first covers the day your services were activated plus the next month so instead of it covering 4 weeks it could cover 5 or 6 weeks.

Re: Regarding my sky broadband bill

Milton16 — Tue, 03 Sep 2024 14:35:03 GMT

Thank you everyone for your valuable answer.

Re: Regarding my sky broadband bill

woodbank29 — Wed, 06 Nov 2024 18:06:29 GMT

Why am i still being charged £36 50 a month when i cancelled my sky about six months ago.

Re: Regarding my sky broadband bill

Daniel0210 — Wed, 06 Nov 2024 18:15:50 GMT

@woodbank29

How did you cancel?
Did you get an email from Sky acknowledging the cancellation?
Which ISP have you moved to?

Re: Regarding my sky broadband bill

Kelseysg — Mon, 30 Mar 2026 21:39:29 GMT

I wonder if Someone could help me, I am unable to pay my sky broadband this month due to work underpaying me nearly £100 so have had to cut back on a lot of things this month, I have paid my sky stream. I have had a message saying my payment is overdue, direct debit set for 28th of every month but a payment never tried to go out of my bank. I've checked my sky app and it says £44 carried to next bill what do I do I have a young child who relies on the tv to help relax when she is falling asleep.

Re: Regarding my sky broadband bill

Daniel0210 — Tue, 31 Mar 2026 00:49:12 GMT

@Kelseysg

All we can advise is what the normal billing process entails.

🟣If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟣If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty